1. Contact us
Email contact@favr.online for account, booking, payment, privacy or safety assistance. Include the booking or report reference, a short description, relevant dates and the outcome you would like. English and Portuguese are welcome. Never send passwords, sign-in codes or full card details.
2. Bookings and payments
Use the booking conversation to discuss the task. If you need to stop it, use cancellation; if the Favr or payment is disputed, use the dispute action or contact support. For a completed payment, request refund review in Payments and earnings. Tell us if you cannot access the relevant action.
We assess the information available, may ask for relevant evidence and explain the outcome. A refund decision and the arrival of funds in your bank account can occur at different times. We will help you understand the recorded payment status.
3. Reports and complaints
Use Report to raise a safety concern and Settings → Safety and support to follow an in-app report. Email us if you want a moderation or support decision reviewed. Identify the decision and explain what you believe is wrong. We consider complaints fairly and keep the information limited to those who need to handle them.
We prioritise urgent safety and payment concerns. Support is not an emergency response service. For immediate danger, contact local emergency services. Statutory response or refund deadlines apply where the law requires them.
4. Your rights
Contacting support does not remove your right to obtain independent advice, complain to a competent regulator, use an applicable dispute resolution process or bring legal proceedings. Privacy requests follow the rights and response periods in our Privacy Notice.